3.4.3.1 Process Miscellaneous Customer Requests : Process Miscellaneous Customer Requests Detailed Process Model Description
Process Miscellaneous Customer Requests Detailed Process Model Description
This section provides a detailed description of the “Process Miscellaneous Customer Requests” business process, including:
w
1.0 Search for Person/Account
w
1.1 Determine Specific Information Request
w
1.2 3.4.1.1 Manage Customer Contact
w
1.3 3.3.1.1 Establish Person and/or Account
w
1.4 Require Further Investigation
w
1.5 Determine Type of Service Request
w
1.6 3.1.3 Manage Sales Campaigns (Future Release)
w
1.7 3.3.2.1 Start Premise Based Service
w
1.8 3.3.2.2 Start Non-Premise Based Service
w
1.9 3.3.2.3 Stop Premise Based Service
w
2.0 3.3.2.4 Stop Non-Premise Based Service
w
2.1 Determine Budget Enrollment Request
w
2.2 3.4.4.1a Enroll in Budget
w
2.3 3.4.4.1b Enroll in Non-Billed Budget
w
2.4 3.4.4.2b Renew Non-Billed Budget
w
2.5 3.4.4.3a Cancel Budget
w
3.4 Determine Appointment Request
w
3.5 Schedule Appointment
w
3.6 5.3.2.1 Manage Field Activities and Field Orders
w
3.7 Investigate Power Outage
w
3.8 5.5.3 Manage Outages (Future Release)
w
3.9 Determine Connection Service Request
w
4.0 5.3.2.2 Complete Physical Connection/Disconnection (Future Release)
w
4.1 Determine Meter/Item Request
w
4.2 5.3.2.2 Complete Physical Connection-Disconnection (Exchange) (Future Release)
w
4.3 4.2.1.3a Validate Meter Reads
w
4.4 5.4.4.2 Manage Regular Field Device Testing (Future Release)
w
4.5 4.2.1.2a Load Meter Reads
w
4.6 5.6.3.1 Manage Meters
w
4.7 5.3.2.2 Complete Physical Connection-Disconnection (Removal) Future Release
w
4.8 Determine Billing Inquiry
w
4.9 Investigate Customer Bills
w
5.0 4.2.2.9 Manage Billing Inquires
1.0 Search for Person/Account
Reference: Process Miscellaneous Customer Requests Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: Search for existing person/account.
© 2011 Oracle and/or its affiliates. All Rights Reserved